I would see that it is part of our cultural heritage that we focus on things, which are wrong, things, which are not working. This already starts in your upbringing and is strengthened in school. The teacher says: “you made 3 mistakes” and he didn’t tell you “ 7 answers were right”!
This attitude extrapolates into the workplace. The focus is on what is broken, defect and not working appropriately. This all creates a culture of fear and employees will be afraid to make any mistakes.
Let’s start one day a week in which you focus on what is working well. On your successes, on what the customer really appreciates. That will have two benefits.
- it will make you aware of opportunities to multiply successful services and
- it will boost the morale of your people.
It easy to implement, so what day of the week is your day of positive focus??
GROW YOUR PEOPLE, GROW YOUR BUSINESS!