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Showing posts from May 4, 2010

THE JOB INTERVIEW EXPERIENCE: BUILDING A RELATIONSHIP OR ...?

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When organizations need new employees they start up their recruiting process (preferably earlier, but that is not the topic of this article). Once the first candidates are selected the interviews will start. Certainly at this initial stage you could say that the potential employees are still your customer. So, it would be a great idea to apply the rules of customer experience design to this process. But there is still a long way to go! Let’s split up the interview process into three steps: Preparation Interview Follow up Ad 1. Preparation The expectations for the ‘new’ employee are high. They are supposed to have read all the relevant (web) information about the employer. Out of that huge database they have to distill relevant and clever questions. They also have to know what they want for themselves, what their goal is and why they would be ideally suited for the job. And of course what their motivation is. This is all very logical and although it is very time-consuming, it is o