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Showing posts from January 11, 2011

NAME YOUR CUSTOMER

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In his book ‘How to win friends and influence people’ Dale Carnegie said this: “Remember that a person’s name is to that person the sweetest and most important sound in any language”. Yesterday a friend told me this story. After one year since his last visit, he did go to a golf course. And he was very pleasantly surprised that the manager still knew his name. And worth of mouth made him share his experience with a group of his friends. So, this relative easy task of remembering the name of your customer has a huge spin-off! Do you know their names? GROW YOUR PEOPLE, GROW YOUR BUSINESS! www.theproperway.com