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Showing posts from February 9, 2011

TOP 7 FACTORS IMPACTING CUSTOMER/PROFESSIONAL/TECHNOLOGY SERVICES IN 2011

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When you are responsible for the service business in your organization, these are the factors to take very seriously this year. SERVICE BUSINESS = PEOPLE BUSINESS Instead of focusing on the weaknesses of your employees and managers, focus on their strenghts and passion. This is much more challenging and helps people to take responsilbility and show commitement. Employee Egagement is not a luxury, but a necessity. Listen and actively engage your people in all your plans and activities. Have a clear purpose and make sure that you provide meaning in all that you do. Develop an entrepreneurial mindset in everyone. Execution alone is no longer enough. SOCIAL MEDIA This is not a fad, but a fact of life. Therefor make sure that you are present in the space where your customers are ‘residing’. Focus on building communities and real relationships. CULTURE OF INNOVATION Foster and build such a culture that change and innovation are the norm. Also here the entrpreneurial mindset is crucial