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Showing posts from March 15, 2011

SERVICE DESIGN SANS FRONTIERES

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This weekend I did participate in the Rotterdam ‘Global Service Jam’. This is the intention of the Jam: ….., people interested in service and customer experience will meet all over   the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. It was great and fun to do and also very interesting to meet people from all over the world (Colombia, Australia, Mexico, Germany). What are the key lea r nings?          -        It is possible to design cool new services in 48+ hours. Key is to have dedicated focus. -        The team should be really diverse, i.e. have people with different education, experience, interests, culture and age. -        Have the meeting in a ‘neutral’ environment, i.e. in a place where the daily operations are not interfering. -        Skills in human interaction and team dynamics are key for the team. -        Young people have incredible qualities in mak