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Showing posts from May 25, 2011

CUSTOMER SERVICE: BE HAPPY TO HELP

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This is a follow up to my earlier post (http://bit.ly/ld68wW) about my experience with the ING Bank. The last time there was a person who was mistakenly ‘authorized’ for my mother’s account. So, we had to send in a form to have that person removed. Yesterday I did go to the bank and I was in for a big surprise....... I was no longer authorized myself . Mistakenly they had removed me as well! The person at this local branche had no explanation for this. The only suggestion was to restart up the whole authorization process from the beginning. Needless to say that I also couldn’t perform the transaction that I was supposed to do. This is really an incredible experience. They can add and remove people who are authorized to your account, without your consent! I do think that trust is a very important cornerstone of the financial system. I told them that my trust was damaged and they totally understood. But they said that they could do nothing about it. The message of empowering your em