Invitation to contribute to Great Customer Service - Manifesto
Dear friends of Great Customer Service!
Daily we are reading horror stories about
the state of customer services. Especially these negative experiences attract a
large audience. This has been going on
for many years now, but it has catapulted since social media enabled this.
We, professionals who are passionate about
great customer service, cannot tolerate this any longer. We want to take a
stand for great service and show companies the huge benefits of providing
awesome service.
Therefor we first want to co-create a
manifesto, which will highlight the need and the approach for great customer
service.
Together we will then make sure that this
manifesto gets huge public attention. Hopefully we will then collectively work
on the transformation of customer service.
We invite you to contribute to this
manifesto.
Please send your email details to Jorge
Barba (jorgea.barba@gmail.com)
and/or to Arnold Beekes (arnold@theproperway.com).
We will use Google Docs to facilitate the
co-creation of this GREAT CUSTOMER SERVICE manifesto.
Do you want to be actively involved?
All the best,
Jorge and Arnold
PS. To jumpstart the discussion, here are some suggestions:
- Follow
the Golden Rule
-
Keep your promises.
- Your
customer is your life. Make him feel like the center of the universe.
- Always
be present.
- Do
it with Love.
- Be
honest.
- Listen
and learn
-
Always do more than expected
-
Have fun in all what you do
-
Help the customer as fast as possible
-
Being friendly is the cornerstone of
your relationship with the customer
-
Your problem is ours until it is no longer yours.
-
Always make sure that you minimize your
footprint
-
We want your loyalty, not your money
-
Create and communicate WOW. Constantly.
-
Customer Service is a business
philosophy, not only a department