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Showing posts from April 24, 2012

Service for elderly people

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Last week I did help my mother to buy a new car. In a few months she will become 80 years old, so the roles are reversing. I.e. I am helping my mother as she did help me when I was a young boy. She really needs that car as she is still doing quite a lot of volunteering work. She did go by herself to the dealer of her current car (Toyota). Apparently the salesperson had one car, which he wanted to sell to her, and immediately gave her a quote. He totally didn’t ask her what she wanted and –more important- why she wants a new car. So, she came to me with the quote. And I asked her the questions, which a ‘normal’ salesperson was supposed to do. Then I did show her some other brands on the computer and we went off to some dealers. At the Renault dealer the salesperson was very polite and especially very patient. He took a lot of time to explain to my mother and was totally not pushy. So, we planned to have a test-drive the next morning. On our way out, th