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Showing posts from June 29, 2012

Invitation to contribute to Great Customer Service - Manifesto

Dear friends of Great Customer Service! Daily we are reading horror stories about the state of customer services. Especially these negative experiences attract a large audience.  This has been going on for many years now, but it has catapulted since social media enabled this. We, professionals who are passionate about great customer service, cannot tolerate this any longer. We want to take a stand for great service and show companies the huge benefits of providing awesome service. Therefor we first want to co-create a manifesto, which will highlight the need and the approach for great customer service. Together we will then make sure that this manifesto gets huge public attention. Hopefully we will then collectively work on the transformation of customer service. We invite you to contribute to this manifesto. Please send your email details to Jorge Barba ( jorgea.barba@gmail.com ) and/or to Arnold Beekes ( arnold@theproperway.com ). We will use Google Docs to