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Showing posts from March 12, 2013

It is no luxury to have a complaints department

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Recently I did have some problems with the provider of glass fiber services (phone, TV, Internet). They had sent an offer to check out HBO for free for 2 months. In that same mail, it was mentioned that if I cancelled before February 6 th , there would be no charges. So, I did cancel by the end of January. However, I was unpleasantly surprised, when I saw my invoice. HBO was completely charged for the next months. Then I did check my services online and it appeared that the HBO cancellation was not processed at all, although I did have a confirmation. So, I did call them and the finance department told me that there was one-month termination notice, so everything was administered correctly. He was not open to my arguments. He suggested contacting the complaints department, if I still disagreed. Then I did write to the complaints department. And I did receive a confirmation from “mr/mrs complaints”, that I would receive an answer within 10 working days. Fina